Conditions of use of www.picsilsport.com

The purpose of this document is to establish the General Conditions of Use and the General Conditions of Sale of the website www.picsilsport.com, and all its sub-domains. The domain www.picsilsport.com is owned by SP Globalsport SL, with commercial name PicSil and registered office at Polígono Industrial, Calle A, Nº8, 31592 - Cintruénigo (Navarra), CIF: B-71320287

PicSil reserves the right to modify the General Conditions of Use and the General Conditions of Sale to adapt them to the current legislation applicable at all times, jurisprudential developments and common market practices.

Both browsing the pages of the domain www.picsilsport.com and its sub-domains, and the purchase of any product imply acceptance of the General Conditions of Use and the General Conditions of Sale described on that page. The sale will only be applicable in the Peninsula and the Balearic Islands.

Modification rights

PicSil reserves the right to unilaterally modify and at any time, without prior notice, the presentation and content of the website, its services, the general conditions of use and the right to modify or cancel the amount of any order due to publication error or platform.

These modifications will be to improve the page, simultaneously improving the services offered to the user.

For the above reasons, PicSil strongly urges you to review and verify the general conditions of use each time you access the Website, being your own responsibility for not doing so and assuming that, even so, tacitly accepts their content.

Ownership and copyright

All content and information presented on www.picsilsport.com and its sub-domains is the property of PicSil. Therefore, the use of designs, logos, texts, images, videos is subject to prior authorization from SP Globalsport SL

Product Information, Prices

5.1 Product Information
PicSil pays great attention to information regarding the essential characteristics of the products through technical descriptions from its partner companies and manufacturers, and photographs illustrating the products. All of this is done within the limits of technique and respecting the best standards on the market.

5.2 Price Information
The sales prices indicated on www.picsilsport.com and its sub-domains are shown in euros. VAT is included in these prices, but not shipping service costs. Shipping service costs are the responsibility of the User and will be added to the total amount of the selected products. You will be informed of these expenses before confirming the order and completing the contracting process. PicSil reserves the right to modify its prices at any time.

The prices and offers presented on www.picsilsport.com are only valid for orders placed through www.picsilsport.com, and may not coincide with other PicSil stores or platforms in Spain.

Purchasing process

6.1.Registration
To place an order it is necessary to connect to www.picsilsport.com, and register as a user, completing the electronic form following the instructions for each stage. After registration you can proceed to purchase your product(s).

6.2.Product availability
It should be noted that orders will be shipped within the limits of available stock. By accessing www.picsilsport.com, you can check the current availability of each of the products that we offer in our online store, distinguishing between: - Available: Item with stock available within the deadlines defined in point 7 (Processing and Delivery of the order) - Available upon request. - Not available. - Pre-launch: You can place your order online so that your reservation is sent to the indicated address, on the day of launch

6.3.Means of payment
PicSil offers several solutions to proceed with the payment of your purchase at www.picsilsport.com: Payment by credit card: at www.picsilsport.com you can use the following credit cards: - VISA - MasterCard Once you have validated all the information about your purchase (items, shipping methods, delivery and billing address) a new page will appear so you can choose which payment method you want to use and enter your information. If you pay by credit card, your card will be charged on a deferred basis (except for the Maestro card), that is, at the time of shipping. This way, only items actually shipped will be charged. Payments cannot be made with cards issued outside of Spanish territory. Picsilsport.es reserves the right to reject any transaction made with a credit card. In this case we will proceed to refund the cash to the original card. In these cases and if the customer is interested in continuing with the purchase of the items, we will request a bank transfer. PayPal: You can pay for your purchase through PayPal. When choosing PayPal as a payment method, the billing address indicated above will be ignored, and the address registered in your PayPal account will be taken into account for billing purposes. Bank transfer: You can pay for your purchase by bank transfer by selecting this payment method. The transfer must be made to the following account: Beneficiary: PicSil Account number (Bbva): ES9201820374950101503714 When making the transfer, you must indicate the concept field: Order number - Name and surname of the person registered on the site and who make the purchase. Once the order is placed, you have a maximum period of 4 days from the date of confirmation to order the bank transfer. After this period, if payment has not been made, we will proceed to cancel the purchase. The purchase is not considered completed until there is evidence of the transfer being made.

6.4.Shipping Costs
Delivery costs depend on the category of products or the type of delivery chosen. The products are delivered directly to the home or delivery address indicated by the customer, under the conditions set out below, through the MRW courier agency. Delivery costs are made up of a base value per order or delivery. If your order consists of products included in different classes, the total value of the delivery costs will be the highest value of these classes. Please read the detailed explanation: Base cost The base cost represents a fixed value per item class. Rate applied to each of the defined product classes: Class 1 - Products of normal size and weight (up to 5kg) Class 2 - Products of high size and weight (+ 5kg) The base cost represents a fixed value per item class.

6.5.Fees and Taxes.
The sales prices indicated on www.picsilsport.com are shown in euros, including VAT, but do not include delivery costs. Shipping service costs are the responsibility of the User and will be added to the total amount of the selected products. You will be informed of these costs before confirming the order and completing the purchase process.

6.6.Order status:
Pending authorization – The purchase is still waiting to be registered in our database. Open – The purchase is already registered in our database and waiting to be managed by our Logistics Center. Picking – The purchase is already registered and identified in our database and the process of preparing your order has begun. Invoiced – The purchase is already registered and identified in our database. It has been prepared, invoiced and sent to the address indicated as the delivery destination.

6.7.Processing and Delivery of the order.
Shipments are only made to destinations in Peninsular Spain. The sale of products from www.picsilsport.com is excluded for the Balearic Islands and the Canary Islands. The estimated delivery time is 48-72 hours from the day after order payment confirmation. (Excluded Saturdays, Sundays and Holidays) There is also the option of express shipping with delivery in 24 hours, from the day after confirmation of order payment. (Excluded Saturdays, Sundays and Holidays) The products are delivered in secure packaging. If external damage is detected in the product packaging, the customer must detail this fact in the receipt signed by the carrier and immediately contact our Customer Service line through www.picsilsport.com or through the number 910 05 37 67. A proof of delivery without any signs of damage is equivalent to a product with the packaging in perfect condition. Likewise, if damage is detected in the product once the package is opened and the packaging is in perfect condition, the customer has 24 hours from receipt to contact our Customer Service line through www.picsilsport.com. If you are not at the address indicated at the time of delivery, you will be left with a transit notice containing the telephone number you can contact to make a new delivery attempt. After 3 business days of the first attempt without the customer having agreed on a new delivery date, your order will be returned to our warehouse.

6.8.Order tracking.
If you want to track the shipment, you can access the Web Portal at www.picsilsport.com and contact our department.

Warranty

PicSil represents and guarantees that it can sell products from its Web Portal www.picsilsport.com.PicSil represents and guarantees that its Internet platforms are technically prepared for the sale of products and services.

The warranty period is two years, from the delivery of the product, although it does not include deficiencies caused by negligence, knocks, incorrect use or improper manipulations, incorrect installations not carried out by authorized Technical Services when appropriate, etc., nor materials that are worn from use.

PicSil reserves the right to request verification of the origin of the problem from an official technical service of the brand. In the event of a defect caused by a cause beyond its origin, the repair will be billable. In those cases that justify the application of the guarantee, the option will be to repair, replace the item, discount or return, under the legally established terms.

Returns

Product Return
You have 60 calendar days to return the purchase. Contact our Customer Service to find out how to proceed with the return.

Never send the item without having previously contacted our Customer Service.

Although the collection and shipping management is managed by PicSil, the collection costs will be assumed by the customer and the shipping costs will be completely free, with PicSil assuming that cost.

Return Conditions:
- Items without signs of use. - Return with all its components, accessories, instruction manuals and original packaging. - Return Period: 60 calendar days from the day the delivery is made.

Return Exceptions:
Food and sports supplementation items. - Structures made to order or personalized items. - This right of return is recognized in addition to the rights legally established for consumers and users by current legislation, in the event of lack of compliance with the contract.

Product Return
Contact our Customer Service to solve the problem in the shortest time possible.

Return for shipping damage
The deadlines for making a claim for damage to the merchandise will be 24 hours from the delivery date if the damage is not externally appreciated. If they are seen during delivery, make the claim to the carrier at that time.

Customer Service: Help, Suggestions, Complaints

At any time, you can contact our Customer Service to ask for help, make suggestions or complaints by writing to sporte.cliente@picsilsport.com

Use of cookies

PicSil uses cookies or similar files in any type of use of the portal. However, the cookies used are only associated with anonymous users and their terminals, without providing references that allow the user's personal data to be deduced. They aim to simplify your use of www.picsilsport.com and its subdomains, and to provide you with a better user experience. Likewise, in relation to the above, PicSil informs you of the fact that most browsers allow users to delete cookies from their computer's hard drive, block them or receive a message before recording one.